Customer Service Repair Technician
Printec, Bosnia and Herzegovina
Job Description
We are Printec!
Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.
From click amp; collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.
Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Did you know that Printec is behind your daily transactions?
Watch the video to discover some of our business solutions.
We are seeking a Customer Service Repair Technician for our operations in Sarajevo, Bosnia and herzegovina, with customer-focus experience and technical skills to provide the desired post-sale technical support services to Printec's customers based on technology solutions and maintain trusted relationships with our customers.
Key role responsibilities:
- Repair of the Module and Parts at the Service Centre, Spare Parts Management
- Performing on site interventions: installations, relocations, corrective and preventive maintenance
- Storage, shipping and receiving of equipment and spare parts
- Support the production of pre-installation process containing detailed task lists and work plans following outlined templates
- Spare parts ordering and defining min and max quantities of modules and repair materials
- Performing internal and external trainings
- Developing to support the ongoing administration, troubleshooting and support of onsite customer systems of his expertise
- Remote resolving routine maintenance Incidents and Problems addressed either, directly from customers and/or through the company’s incident management tools
- Develop existing skills and knowledge, as well as, appropriate support resources to find resolution to reported incidents
- Perform regular reporting to Customer Service Manager and finance department
- Perform regular reporting to the Customer Service Manager or Field Operations Team Leader.
Requirements
- High School in Engineering, Computer science or field related to IT.
- Minimum 1 year of working experience.
- Experience in repairing electronic devices and mechanical parts.
- Valid driving licence B-cat.
- Familiarity with MS Environment.
- Problem-solving and analytical skills, business awareness and creativity.
- Fluency in local and English language.
Advantage would be:
- Experience with ATM and PoS systems
- Experience with banking technologies, transaction processing and applications for self-service equipment
Benefits
We are offering ;
- Competitive salary
- Performance Bonus
- Training amp; Development
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