Backoffice Operational Specialist - Sarajevo
Printec, Bosnia and Herzegovina
Job Description
We are Printec!
Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.
From click amp; collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.
Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Did you know that Printec is behind your daily transactions?
Watch the video to discover some of our business solutions.
We are seeking for a highly competent professional to join our Customer Services team in Sarajevo. You will be responsible to provide business insights through reporting amp; controlling processes, advise and support the CS management team on cost controlling, identifying process slowdowns and ensuring compliance with internal standards.
Responsibilities
- Collect, monitor and study data available in CS department, to create custom (easy-to-interpret) reports.
- Control and validate data entered in the internal systems by Field Technicians (e.g. validate working orders).
- Able to produce in-depth reports, analyze data and suggest operational changes and improvements, where needed.
- Responsible for timely and accurately response to country and group level requests on standard and ad hoc reporting.
- Analyse customer requests for reports and provide timely feedback after alignment with direct manager.
- Work closely with other departments to gather or share data and provide reports upon request.
- Gathering feedback from end users to continue improving systems.
Requirements
- Bachelor Degree in Economics, Business Administration or related field
- 2-5 years overall work experience as Administrator or relevant role
- 1-3 years of professional experience in financial/management reporting
- Excellent computer literacy (MS Office)
- Working knowledge in ERP (SAP) systems will be considered a strong asset
- Analytical thinker with strong business orientation and ability to translate complex business needs into feasible, valuable solutions
- Strong organizational, detail orientation, time-management, written and oral communication skills
- Excellent command of the Bosnian and English language
Benefits
We are offering;
- Competitive salary
- Performance Bonus
- Training amp; Development
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