Operations Officer
People In Need , Bosnia and Herzegovina

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 23, 2021
Last Date
Nov 23, 2021

Job Description

Starting date: ASAP

Duration: 12 months with possibility of extension (including 3 months probation period)

Country Programme: Bosnia and Herzegovina

Base: Mostar with frequent travel to Sarajevo

Line Manager: Logistics and Procurement Coordinator

About the Western Balkans Programme of People in Need:

People in Need started working in former Yugoslavia in the early 1990s to deliver humanitarian aid and has remained in the region since to support the region’s social and economic reconstruction and development. Since the late 2000s, PIN has been working with local organizations to promote social inclusion and good governance at the local level. More information is available on PIN’s website, www.peopleinneed.cz.

About the role:

Under overall supervision of the Logistics and Procurement Coordinator, the Operations Officer is responsible for effective delivery of logistic and procurement services to obtain the best value for money, and achieve timely and quality service to programs and beneficiaries of the People in Need (PIN) Bosnia and Herzegovina country program mission. This includes support to two offices: one in Sarajevo, and one in Mostar. It is expected from the Operational Officer to be willing to travel between the above mentioned offices.

The Operations Officer is in charge of organizing wide spectrum of tasks related to logistic and procurement and supply chain, promotes a collaborative, client-focused, quality and results-oriented approach. The key results have an impact on the overall mission efficiency in logistic and procurement management and success in implementation of programs.

The Operation Officer will coordinate closely with both Sarajevo and Mostar offices on needs and priorities.

Duties and Responsibilities:
  • Procurement of goods and services for office needs (administering small purchases and public tenders)
  • Office Management (liaising with owners, equipment, maintenance etc.)
  • Guests Management (accommodation, transportation, visas, residence permits etc.)
  • Staff Transportation (bus tickets, on call drivers, rented cars etc.)
  • Assets Management (assets registration, inventories etc.)
  • Distribution of equipment/material in line with the defined People in Need procedures.
  • Communication (mobile phone and internet providers)
  • Safety (safety equipment and staff safety training)
  • Admin (contracts, office registration etc.)
  • IT support (IT trouble shooting in coordination with headquarters IT department)
  • Logistics Budget Management


Suitable candidates for this position should possess:

  • Minimum 3 years of relevant experience at a similar level of responsibilities
  • University degree preferable
  • Experience of working within a humanitarian and/or development organization (NGO) will be an advantage
  • Active driving skills are mandatory and possession of an own vehicle will be an advantage
  • Excellent communication skills, including fluent spoken and written English
  • Good knowledge of Excel
  • Strong coordination, organizational and problem-solving skills


People in Need offers:

  • Working environment in a well-established and growing humanitarian and development organization
  • Salary and benefits according to PIN BiH Salary Scale and HR policies
  • 25 days of paid leave annually
  • Accident and travel insurance and free medical helpdesk
  • E-learning courses, webinars, training possibilities

Are you interested in this position? Send us your CV and short cover letter in English. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.

People in Need staff are expected to perform job duties and responsibilities in accordance with People in Need Code of Conduct and key policies (available at: www.peopleinneed.cz/policies)

Job Specification

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